Cancellation & Refund Policy

New Jersey law lets you cancel a home improvement contract until midnight of the third business day after you sign it, for a full refund of anything you paid, deposit included. This right always comes first: nothing else on this page takes it away. Your Project Agreement explains how to use it.

• A 25% deposit books your clean-out, install day or Care visit. The design visit is free, with no deposit.
• Cancel more than 24 hours before your appointment and we refund your deposit in full.
• Cancel within 24 hours of your appointment and the deposit isn't refunded, because we've held the day, the crew and the truck for you.
• Rescheduling instead of cancelling? We move your deposit to the new date.

• Up to 24 hours before your appointment, you can ask to reschedule or cancel in your client portal, under Appointments. We confirm a new time with you.
• Within 24 hours, changes can't be made online. Please call us at (732) 328-6553 or send a message, and we'll do our best to help.
• A request you've sent that we haven't confirmed yet can be changed or cancelled online at any time.
• Garage Care visits: each visit can be moved or cancelled on its own, on the same terms. To stop your Care plan, ask us.

Some materials, such as cabinets made to order, can't be returned once we order them. If you cancel after they're ordered (and after your 3-business-day right to cancel has passed), their cost isn't refunded, and the materials are yours. Your order lists which materials this applies to before you sign.

If we arrive at the booked time and can't get into the garage (no one home, a wrong code, cars still inside), we'll try to reach you. If we can't, we'll reschedule with you. Please keep the access details in your portal up to date.

Weather, illness, a delayed delivery or an emergency can mean we need to move your booking. We'll tell you as early as we can and offer the next available date. Your deposit moves with it, or we refund it if no new date suits you. You'll never pay for work we didn't do.

• Card refunds go back to the card you paid with and can take 5–10 days to appear. Cash and check refunds are arranged with you directly.
• A refund under your 3-business-day right to cancel is made in full, as New Jersey law requires.

Tell us within 48 hours of a clean-out or Care visit and we'll come back and finish it at no charge. Installs are covered by our workmanship guarantee. Both cover fixing the work, not a refund. The full terms are in our Terms of Service.