Terms of Service

These terms apply when you book a design visit, a garage project or a Garage Care visit with Elite Garage Makeovers, use this website, or use your client portal. By booking or using the portal, you agree to them.

Every project also has a written Project Agreement that you sign before work is booked. Where the signed agreement says something different, the agreement applies.

• The design visit is free and there's no obligation. We measure the garage, see what you store and agree a plan with you.
• Prices on this site and in the price calculator are from-prices by garage size, not a final price. After the design visit we send a fixed written price, and it only changes if you change the plan.
• If we find something on the day that we couldn't see at the design visit, we tell you and agree any change before we do the work, never after.
• Garages more than 75 miles away (one way) add a $50 travel fee to each project and each Care visit.
• New Jersey sales tax (6.625%) is added to every invoice.

• Every project is booked with a written Project Agreement that sets out the work, the materials, the price, the payment schedule and the start and finish dates.
• Changes to the plan, the materials or the price are agreed in writing as a change order before we do them.
• Garage Care visits are booked ahead for the year at the start of your plan, at the per-visit price in your agreement.

New Jersey law gives you the right to cancel a home improvement contract until midnight of the third business day after you sign it, for a full refund of anything you paid, deposit included. Your Project Agreement includes a written notice of this right and how to use it. This right always applies, whatever our other cancellation terms say.

• A 25% deposit books your clean-out, install day or Care visit. The balance is due at the reveal, once you've walked the finished garage with us.
• Moving or cancelling a booking, and when a deposit is refunded, is covered in our Cancellation & Refund Policy.
• Custom-ordered materials, such as cabinets made to order, can't be returned once we order them. Their cost isn't refundable after the order is placed, and your order lists which materials this applies to.
• You can pay by card or Apple Pay in your portal or from the payment link we send, or by cash or check. Card payments are processed by Stripe. Invoices are due by the date shown on them.

• You decide every item: keep, recycle or toss. Nothing is hauled away without your say-so.
• Please tell us about anything valuable, sentimental or important (papers, jewelry, cash, firearms, keepsakes) before we start, and keep it out of the garage if you can. We set aside anything like this we find, but we can't be responsible for items we weren't told about.
• Each package includes a set amount of haul-away, measured in cubic yards and shown on its service page. More than that is $50 per cubic yard, agreed with you before we load it.
• Tires, mattresses, appliances with refrigerant and electronics are charged at what the recycler or transfer station charges us.
• We never haul hazardous materials: paint, solvents, pool chemicals, propane tanks, gasoline, motor oil and other hazardous materials. We set them aside and point you to your county's household hazardous waste days.

No package covers:

• Hazardous materials: paint, solvents, pool chemicals, propane, gasoline and motor oil. We list them and point you to your county's household hazardous waste days
• Hardwired electrical work, which needs a licensed electrician
• Structural repairs, garage doors and openers
• Pest infestations, mold and water damage
• Moving or working on vehicles
• Hoarding situations or estate clean-outs well beyond a garage's contents (quoted separately)

We may stop or skip any task that isn't safe, and we'll tell you why. If we find pests, mold or water damage, we stop and talk to you before going on.

• Please give us access to the garage at the booked time and move your cars out before we start. We never drive or start your vehicles.
• Tell us about pets, alarms and anything we should avoid. Notes you save in your portal are shown to the crew.
• Storage is installed into the studs and joists, and every shelf and rack is loaded within its rated weight. Please keep to those ratings once we've gone.

• Clean-outs and Care visits: if something on our checklist was missed, tell us within 48 hours, with a photo if you can, and we'll come back and finish it at no charge.
• Installs: if anything we installed comes loose or sags within 1 year of the reveal, we'll come back and fix it at no charge. This covers our workmanship, not damage, overloading or changes made by someone else. Products also carry their makers' own warranties.
• The guarantee covers fixing the work; it isn't a refund. You can tell us by rating the job in your portal, by message or by phone.

Our crew takes care with your home, your garage and your belongings. If you believe something was damaged during a job, tell us within 48 hours with a photo, and we'll look into it with you and make it right where we're responsible.

Elite Garage Makeovers is insured. Registered NJ Home Improvement Contractor.

We photograph your garage before and after each job as our record of the work. Photos are kept privately in your client portal, and we never use them in marketing without your written permission. See our Privacy Policy.

Your portal account is for you. Keep your password private and tell us if you think someone else has used it. We may suspend an account that's misused. Prices and services on this site can change; your signed agreement keeps the price we agreed.

These terms are governed by the laws of the State of New Jersey. If something goes wrong, please talk to us first: email support@elitegaragemakeovers.com or call (732) 328-6553, and we'll work to put it right.